Legal
The practical terms of using ResiGuard-Security, written to be read rather than skipped.
These terms cover use of ResiGuard-Security by an operator organisation and the staff accounts it invites. Where a signed master agreement exists with an operator, that agreement takes precedence.
Access is invitation-only. The operator is responsible for who it invites, the role and community scope it grants, and for removing access when staff leave. Accounts are personal and must not be shared between officers.
The service is for legitimate security operations at the operator's communities. It must not be used for unlawful surveillance, to harass residents, staff or visitors, or to store information unrelated to community safety.
The operator owns the records its staff create. We process those records to provide the service, and will export them to the operator on request in a standard format.
Because security records are used in review and investigation, the service deliberately restricts editing and deletion of certain records and keeps an audit trail of administrative changes. Operators should not rely on the service to remove information that a legal hold requires them to keep.
We aim for continuous availability and provide advance notice of planned maintenance. Officers should always have an offline fallback procedure for logging rounds and incidents during any outage.
Fees are set per community as agreed with the operator, invoiced on the operator's configured billing day and payable under the terms stated on the invoice.
Either party may end the agreement with written notice. On termination the operator may export its data, after which we delete it according to the retention terms in our Privacy Policy.